ORCA™ will only honor warranty claims for items purchased from our own site, www.ORCAcoolers.com, or an authorized dealer. BUYERS - Be aware when purchasing an ORCA™ item from a seller on EBAY or Craigslist that ORCA™ will not honor any warranty claim if you should have damage to, or issues with your product. ORCA™ is not responsible for returning, fixing, replacing, or handling any other claims made about products that are sold from an unauthorized source. We do not support selling or buying through public resale sites.