Return Policy

We know we sell amazing products that you will love for years to come. However, in the unlikely event that you are not satisfied with your purchase, don't panic! You may qualify for a free return shipping label on us.

To see if you qualify, please review the following:
Product(s) must be in new, unused and undamaged condition, with original tags.
Product(s) must be returned in the original packaging including any protective plastic, bags, and boxes.
Must be returned within 30 days of original purchase.
Must be purchased from orcacoolers.com
If you qualify, please fill out a return request located at the link below:
https://gathroutdoors.loopreturns.com/

Purchased from an authorized dealer? You will need to reach out to that dealer for information on their return policy.

Purchased from Amazon? Please request a return directly from Amazon for your order.

RETURN PROCESS

Once you have filled out the return request form, a member of our team will reach out to you regarding the next steps. If applicable, our team will provide you with a return shipping label and RMA# for your return. You will need to include the RMA# in the package before shipping. You will want to place your return label on the outside of the package and return it to the carrier listed for that return.

BEFORE YOU SHIP

* Make sure your products are properly packaged to ensure they arrive undamaged.

* Please remove all labels and stickers from the original shipment. Having multiple tracking numbers and stickers visible on the package can create delays with your return or result in the product being shipped back to you instead of returned to ORCA™.

* We encourage you to request a drop off receipt with the carrier and keep a copy of the tracking number for your records.

Return orders can take up to 10 business days to process. Refunds are applied to the original form of payment once the return has been approved. The refund can take up to 5 business days to post to your account, depending on your banking institution.

DISCLAIMERS

ORCA™ Coolers does not offer price matching.

ORCA™ Coolers only offers returns on items purchased directly through orcacoolers.com.

Purchases made at any other location will not qualify for return with orcacoolers.com.

Please reach out to the business you originally purchased from. ORCA™ Coolers does not offer returns on customized products.
Returns/Exchanges are at the discretion of ORCA™ Coolers. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to ORCA™. Contact ORCA™ for further details.

To start your return, please visit our returns form located here:
https://gathroutdoors.loopreturns.com/