Frequently Asked Questions

DOES ORCA SELL PRODUCT ON AMAZON?

IF I BUY MY COOLER FROM EBAY, IS IT COVERED UNDER WARRANTY?

HOW LONG WILL IT TAKE TO GET MY COOLER?

CAN I USE MORE THAN ONE COUPON ON THE SAME ORDER?

CAN I CANCEL MY ORDER?

CAN I ADD SOMETHING TO MY ORDER ?

CAN I CHANGE THE COLOR OF MY COOLER/CHASER?

WHERE CAN I BUY A COOLER?

DO YOU OFFER DISCOUNTS TO MILITARY, FIRST RESPONDERS, OR NURSES?

DO YOU PRICE MATCH?

CAN I GET SOME FREE STICKERS?

DO YOU HAVE ANY DISCOUNT OR PROMO CODES?

I DON'T HAVE MY RECEIPT. CAN I STILL REGISTER MY COOLER?

MY ORDER ARRIVED DAMAGED. WHAT DO I DO?

I WOULD LIKE TO RETURN OR EXCHANGE MY PURCHASE. WHAT DO I DO?

DO YOU SHIP OUTSIDE THE U.S.?

HOW DO I TRACK MY ORDER?

ARE THE BASKETS AND ACCESSORIES COVERED UNDER THE WARRANTY?

WHAT'S YOUR WARRANTY POLICY?

THE LID BROKE ON MY CHASER BROKE. CAN I GET A REPLACEMENT?

HOW DO I BECOME AN ORCA DEALER?

ARE YOU HIRING?

CAN I PUT DRY ICE IN MY COOLER?

DOES THE BLACK COOLER HAVE THE SAME ICE RETENTION?

I DON'T SEE MY COLLEGE LISTED IN YOUR TEAM COOLERS. WILL YOU BE GETTING MY COLLEGE IN THE FUTURE?

YOUR SITE SAYS "MADE IN THE USA" ON IT, BUT MY CHASER SAYS "MADE IN CHINA" ON THE BOTTOM. WHAT'S UP WITH THAT?!

YOU ARE SOLD OUT OF THE ITEM I WANT! WHEN WILL YOU GET IT BACK?

WHAT SIDE IS THE DRAIN PLUG ON?

IS MY ORCA CUP DISHWASHER SAFE?

HOW THICK ARE THE COOLER WALLS?

HOW MANY BASKETS FIT IN THE COOLER?

DOES THE PYTHON BRACKET WORK ON ALL COOLERS?